IBPS CSA Recruitment 2026 notification has been released by the Institute of Banking Personnel Selection (IBPS) for the Common Recruitment Process for Customer Service Associates (CRP CSA-XVI). The recruitment is being conducted for vacancies of 2027-28 in participating Public Sector Banks. Eligible graduates who are interested in building a career in the banking sector can apply through the online application process.
According to the official notification, the online registration process will begin on 1 August 2026 and the last date to submit the application form and pay the application fee is 21 August 2026. The selection process will consist of an Online Preliminary Examination and Online Main Examination, followed by the provisional allotment process and the applicable Local Language Proficiency Test (LLPT).
The notification states that the vacancies are indicative and anticipated and that final provisional allotment will depend on the actual vacancies reported by participating banks.
IBPS CSA Recruitment 2026 – Overview
| Particular | Details |
|---|---|
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Recruitment Process | CRP CSA-XVI |
| Post Name | Customer Service Associate (CSA) |
| Cadre | Clerical Cadre |
| Vacancy Year | 2027-28 |
| Participating Banks | Public Sector Banks |
| Application Mode | Online |
| Registration Start Date | 1 August 2026 |
| Last Date to Apply | 21 August 2026 |
| Preliminary Exam | October 2026 |
| Main Exam | December 2026 |
| Provisional Allotment | March 2027 |
| Official Website | www.ibps.in |
The official notification is dated 1 August 2026 and advises candidates to regularly check the IBPS website for further announcements and updates.
What is IBPS CSA Recruitment 2026?
IBPS CSA Recruitment 2026 is the Common Recruitment Process for recruitment of Customer Service Associates in participating Public Sector Banks.
The recruitment process is conducted centrally by IBPS. Candidates first register for the common recruitment process and appear for the Preliminary Examination. Candidates who qualify and are shortlisted then appear for the Main Examination.
After the Main Examination, candidates may be provisionally allotted to a participating bank based on merit-cum-preference, reservation guidelines, administrative requirements and the actual vacancies reported by participating banks.
It is important to understand that the vacancies mentioned in the notification are indicative. Therefore, candidates should not consider the indicative vacancy figures as guaranteed final allotment numbers.
Participating Banks Under IBPS CSA XVI
The notification lists the following participating Public Sector Banks:
- Bank of Baroda
- Bank of India
- Bank of Maharashtra
- Canara Bank
- Central Bank of India
- Indian Bank
- Indian Overseas Bank
- Punjab National Bank
- Punjab & Sind Bank
- UCO Bank
- Union Bank of India
IBPS CSA Vacancy 2026
The IBPS CSA XVI notification contains State/UT-wise and category-wise vacancies in Annexure-I. The vacancy table includes categories such as SC, ST, OBC (NCL), EWS and UR, along with certain reserved vacancies for PwBD and Ex-Servicemen categories.
The notification clearly states that these vacancies are indicative and may change according to the actual requirements and vacancies reported by participating banks.
IBPS CSA Vacancy in Odisha
Candidates applying for Odisha should pay particular attention to the State-wise vacancy table.
As mentioned in Annexure-I, the indicative Odisha vacancies are:
| Category | Vacancy |
|---|---|
| SC | 55 |
| ST | 70 |
| OBC (NCL) | 40 |
| EWS | 29 |
| UR | 143 |
| Total | 337 |
The Odisha state-wise table shows vacancies across several participating banks, including Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank and UCO Bank.
For Odisha candidates, the notification also specifies Odia as the applicable local language for the Local Language Proficiency Test (LLPT).
IBPS CSA Salary 2026
The Customer Service Associate post carries the following basic pay scale as mentioned in the notification:
₹24,050 – 1,340/3 – ₹28,070 – 1,650/3 – ₹33,020 – 2,000/4 – ₹41,020 – 2,340/7 – ₹57,400 – 4,400/1 – ₹61,800 – 2,680/1 – ₹64,480
Apart from the basic pay, the CSA will be eligible for allowances and other benefits as per the rules of the participating bank applicable from time to time.
The actual salary received by an employee can therefore depend on the applicable allowances, benefits and bank rules.
IBPS CSA Eligibility Criteria 2026
Candidates should carefully check the eligibility conditions before completing the online application form.
Educational Qualification
Candidates must have a Degree (Graduation) in any discipline from a University recognised by the Government of India or an equivalent qualification recognised by the Central Government.
The final result of the qualifying degree must have been declared on or before 21 August 2026.
Candidates must possess a valid marksheet or degree certificate and must provide the required graduation percentage while filling out the application form.
Computer Knowledge
Computer literacy is mandatory for the post.
Candidates should have a certificate, diploma or degree in computer operations/language, or should have studied Computer/Information Technology as a subject in High School, College or Institute.
Local Language Requirement
Candidates applying for a particular State/UT should be proficient in the specified or opted local language of that State/UT.
The candidate should be able to read, write, speak and understand the applicable local language.
For example, the applicable local language listed for Odisha is Odia.
IBPS CSA Recruitment 2026 Age Limit
The age limit is calculated as on 1 August 2026.
- Minimum Age: 20 years
- Maximum Age: 28 years
Candidate must have been born not earlier than 2 August 1998 and not later than 1 August 2006, both dates inclusive.
Age Relaxation
| Category | Upper Age Relaxation |
|---|---|
| SC/ST | 5 years |
| OBC (NCL) | 3 years |
| PwBD | 10 years |
| Ex-Servicemen/Disabled Ex-Servicemen | As per notification |
| Eligible widows/divorced women/women legally separated from husband | As per category and notification |
Note: The notification contains additional conditions for claiming age relaxation. Candidates must provide the prescribed supporting certificates whenever required.
IBPS CSA Application Fee 2026
| Category | Application Fee |
|---|---|
| SC/ST/PwBD/ESM/DESM | ₹175 |
| All Other Candidates | ₹850 |
Note: The application fee/intimation charges must be paid online between
1 August 2026 and 21 August 2026. The above amounts are inclusive of GST.
Any applicable bank transaction charges for online payment must be borne by the candidate.
IBPS CSA Important Dates 2026
| Event | Date/Time |
|---|---|
| Online Registration Starts | 1 August 2026 |
| Last Date for Online Registration | 21 August 2026 |
| Last Date for Fee Payment | 21 August 2026 |
| Edit Window | 2 days after registration closes, as notified |
| Pre-Examination Training | September 2026 |
| Preliminary Call Letter | September 2026 |
| Preliminary Examination | October 2026 |
| Preliminary Result | November 2026 |
| Main Exam Call Letter | November 2026 |
| Main Examination | December 2026 |
| Provisional Allotment | March 2027 |
Note: These dates are based on the tentative schedule given in the official notification.
Candidates should regularly check the official IBPS website for any updates or changes.
IBPS CSA Selection Process 2026
The selection process is conducted in multiple stages:
Stage 1 – Online Preliminary Examination
| Test | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
Important: Each section is separately timed. Candidates must qualify in each test by securing the cut-off marks decided by IBPS. A sufficient number of candidates will then be shortlisted for the Main Examination according to IBPS requirements.
Stage 2 – Online Main Examination
| Test | Questions | Maximum Marks | Time |
|---|---|---|---|
| General/Financial Awareness | 40 | 50 | 20 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability | 40 | 60 | 35 minutes |
| Quantitative Aptitude | 40 | 50 | 35 minutes |
| Total | 160 | 200 | 125 minutes |
Important: The Main Examination is especially important because marks obtained in the Online Main Examination only will be considered for final merit listing.
Stage 3 – Local Language Proficiency Test
Candidates who qualify for the applicable stage may have to appear for a Local Language Proficiency Test.
Candidates must select one applicable language for the State/UT during the online application process.
However, candidates who provide a 10th-standard or higher marksheet/certificate showing that they studied the specified/opted local language will not be required to appear for the language test.
The LLPT is qualifying in nature. Candidates who fail to qualify the test will not be offered appointment.
Stage 4 – Provisional Allotment
After the Main Examination, shortlisted candidates may be provisionally allotted to one of the participating banks.
The allotment is based on merit-cum-preference, reservation rules, administrative requirements and actual vacancies reported by the participating banks.
The Main Examination carries 200 marks, which will be converted out of 100 for provisional allotment.
Negative Marking in IBPS CSA Exam
There is a penalty for wrong answers in both the Preliminary and Main Examinations.
For every wrong answer, one-fourth (0.25) of the marks assigned to that question will be deducted.
There is no penalty for a question left unanswered.
Therefore, candidates should avoid random guessing and attempt questions carefully.
Exam Medium for IBPS CSA XVI
The examination medium depends on the State/UT selected by the candidate.
For Odisha, the available test languages are:
- English
- Hindi
- Odia
This gives candidates applying for Odisha the option to take the relevant tests in Odia along with the other permitted languages, as specified in the notification.
Documents Required for IBPS CSA Application
- Candidates should keep the required documents ready before starting the online application.
The notification specifies scanned copies/images of documents such as: - Recent photograph
- Signature
- Left thumb impression
- Handwritten declaration
- SSC/SSLC/10th Standard or equivalent certificate
- Applicable disability certificate, where required
- Other documents/certificates as applicable
- Candidates will also be required to capture and upload a live photograph using a webcam or mobile phone during registration.
How to Apply for IBPS CSA Recruitment 2026
Eligible candidates can apply online only. No other mode of application will be accepted.
Follow these general steps:
Step 1: Visit the Official IBPS Website
Go to the official IBPS website and open the CRP CSA section.
Step 2: Select CRP CSA XVI
Find the link for “CLICK HERE TO APPLY ONLINE FOR CRP – Customer Service Associates (CRP-CSA-XVI)”.
Step 3: Start New Registration
Click “CLICK HERE FOR NEW REGISTRATION” and enter your basic information.
A provisional registration number and password will be generated. Keep these details safely for future use.
Step 4: Fill in the Application Form
Enter your personal, educational, category and other required details carefully.
Candidates must select the State/UT for provisional allotment. The notification states that the State/UT option once exercised is irrevocable.
Step 5: Upload Required Documents
Enter your personal, educational, category and other required details carefully.
Candidates must select the State/UT for provisional allotment. The notification states that the State/UT option once exercised is irrevocable.
Step 6: Check the Form Carefully
Use the Save and Next option to review the information before final submission.
After clicking the Complete Registration button, changes will not be permitted.
Step 7: Pay the Application Fee
Use the Save and Next option to review the information before final submission.
After clicking the Complete Registration button, changes will not be permitted.
Step 8: Submit and Save the Application
After successful submission, download or save the final application form and payment details for future reference.
The official notification specifically advises candidates to fill the application carefully because changes after final submission are restricted.
IBPS CSA Recruitment 2026 – Important Links
| Particular | Link/Details |
|---|---|
| Official Website | www.ibps.in |
| Recruitment | CRP CSA-XVI |
| Notification | IBPS CSA XVI Official Notification |
| Online Application | Click here |
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IBPS CSA Recruitment 2026 – FAQs
1. What is the last date to apply for IBPS CSA Recruitment 2026?
The last date for online registration and payment of application fees is 21 August 2026.
2. What is the educational qualification for IBPS CSA XVI?
Candidates must have a graduation degree in any discipline from a recognised university or an equivalent qualification recognised by the Central Government.
3. What is the age limit for IBPS CSA Recruitment 2026?
The basic age limit is 20 to 28 years as on 1 August 2026, with applicable relaxation for eligible categories.
4. What is the application fee for IBPS CSA XVI?
The fee is ₹175 for SC/ST/PwBD/ESM/DESM candidates and ₹850 for all other candidates, inclusive of GST.
5. How many stages are there in the IBPS CSA selection process?
The online examination has two stages: the preliminary examination and Main Examination. The process also includes applicable local language testing and provisional allotment.
6. Is there negative marking in the IBPS CSA examination?
Yes. For every wrong answer, one-fourth (0.25) of the marks assigned to that question is deducted.
7. What is the local language for Odisha under IBPS CSA XVI?
The specified local language for Odisha is Odia.
8. Can candidates apply for more than one State/UT?
No. Candidates can apply for vacancies in one State/UT only.
9. When will the IBPS CSA Preliminary Examination be conducted?
According to the tentative schedule, the Preliminary Examination is expected in October 2026.
10. When is the IBPS CSA Main Examination?
The Main Examination is tentatively scheduled for December 2026.